Website CFE Fund
About CFE Fund
The CFE Fund is committed to advancing financial empowerment across communities in the United States. The organization collaborates with municipal governments to develop and implement financial empowerment strategies that offer tangible benefits for low- and moderate-income residents. Significant initiatives include partnering with cities to integrate financial counseling with other municipal services and spearheading efforts that help constituents manage their finances effectively. Through these initiatives, the CFE Fund plays a pivotal role in helping cities expand capabilities in financial inclusion and empowerment.
About this Role
The CFE Fund is seeking an Operations Associate to enhance our daily office operations. This role combines administrative duties with technical support, ensuring our office functions seamlessly and our employees have the technical backing needed to maintain productivity. The Operations Associate will streamline office management and provide critical IT support. Acting as the central liaison with building management and external IT vendors, this position is vital to sustaining a productive work environment. The successful candidate will be highly organized and capable of balancing office management with fundamental IT support, focusing on building systems that boost efficiency and employee support.
Responsibilities
- Manage day-to-day office operations to ensure a productive and organized workplace.
- Coordinate with building management regarding maintenance, access, and facility-related issues.
- Maintain office supplies and equipment, including ordering and inventory management.
- Track the office operations budget, including monitoring expenses and identifying cost efficiencies.
- Support onboarding logistics for new employees (workspace setup, equipment coordination, etc.).
- Assist with office policies, procedures, and operational improvements.
- Support event coordination including researching event venues, requesting bids, securing hotel room blocks, coordinating catering and other vendors, and providing day-of support.
- Provide first-level desktop support for approximately 35 employees using Windows laptops.
- Assist employees with troubleshooting basic hardware and software issues, both in-office and remote.
- Support file access and collaboration using Microsoft OneDrive and shared drives.
- Coordinate device setup, configuration, and user access management.
- Act as the primary liaison between the CFE Fund and the external IT service provider.
- Coordinate service requests, hardware replacements, and troubleshooting efforts.
- Track and follow up on open support tickets.
Requirements
- Bachelor’s Degree or at least 4 years of relevant experience in lieu of a degree.
- 2+ years of experience in office operations, office management, IT support, or similar operational roles.
- Basic knowledge of Windows operating systems and desktop troubleshooting.
- Familiarity with Microsoft 365 tools, particularly OneDrive.
- Experience creating, organizing, or improving operational processes and tracking systems.
- Strong organizational and problem-solving skills with an interest in systems thinking and process improvement.
- Ability to manage multiple priorities and respond quickly to operational issues.
Benefits
- Medical and dental insurance.
- 6 weeks of paid time off plus holidays.
- Paid parental leave.
- Life and disability insurance.
- Competitive 401(k) plan with a generous employer match of 6%.
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