When the city of Durham was responding to Hurricane Helene’s damage to critical public infrastructure last September, it used response management software developed by Kansas City-based Daupler. The software helps water and electric utilities manage more efficiently and effectively outages and other critical incidents.
“Daupler has changed the way we do business,” said Tim Segard of the city of Durham, which signed a contract with Daupler in 2018. “Response times are faster, customer service is better, and crews appreciate having quick access to the tools they need.”
Utility customers in South Carolina and Florida also used Daupler’s software during Hurricane Helene, reporting a 50% reduction in response times and an 80% decrease in costs. Daupler has clients in 38 US states, Canada and New Zealand. With the Series B financing, the company is looking to expand to electric utilities in Europe.
Climate adaptation
“Utilities are under increasing pressure to do more with less, often lacking the staff and resources to efficiently respond to incidents like water main breaks or power outages at any hour,” said Daupler’s John Bertrand.
Global utilities are battling aging infrastructure and weather-related disruptions that are getting more extreme with climate change. “Our AI-powered tools not only identify and triage incidents but also automatically schedule and dispatch crews, ensuring faster, more efficient resolutions,” Bertrand said.
Aqualateral, a New York-based water and climate-focused investor, led the round. Participating investors include Burnt Island Ventures and KCRise Fund.
